Makai, a name that evokes the ocean and surfing, is much more than just a restaurant. Created by two passionate friends, Sara and Flore, this healthy dining concept blends island flavors, surf culture and Hawaiian cuisine, all in a friendly, gourmet atmosphere.
Makai offers balanced, healthy poke bowls, as well as cold drinks, smoothies and a coffee corner with lattes, matcha and chai. This diversity quickly won over customers, enabling Makai to expand rapidly with a first restaurant in Hossegor, followed by a second in Seignosse.
Challenges
However, this dazzling success has not come without its challenges, as opening a restaurant is a real challenge. Finding suitable premises, managing suppliers, creating attractive menus and building a skilled team were all crucial steps.
In the beginning, Makai operated in the traditional way, with only a cash register. This method worked, but taking orders at the counter meant a considerable loss of time for the team: a real headache for Sara and her partner at every shift!
The solution: delegate order-taking
To continue offering a fast, high-quality service, Makai decided to digitalize its points of sale. The introduction of order terminals has transformed the way they work.
"Digitizing our points of sale is above all a way of saving time on our order-taking. Saving time means satisfied customers", explains Sara.
Order terminals have added value by streamlining organization and empowering customers to take orders.
The kiosks free up our employees, who no longer have to stay at the checkout only.
Thanks to the installation of order terminals, they have seen a significant improvement in their order management, reducing the need for staff and providing a better experience for their customers.
What's more, the intuitive back office andreal-time access to all kiosk parameters enable dynamic, adaptable menu management, crucial for meeting the fluctuating needs of their customers.
Why Innovorder?
Innovorder was an obvious choice for Makai. In their search for a single partner capable of providing a complete solution including cash register, kiosk and back office, they found the ideal partner in Innovorder.
Right from the start, Innovorder's personalized support played a decisive role in Makai's success.
"The support right from the start has been outstanding. If we need anything, our account referrer or support are always available to help."
Thanks to this responsive support and the reliability of the equipment supplied by Innovorder, Makai was able to concentrate fully on its core business: delighting their customers with delicious, healthy dishes, without worrying about the technical aspects of their business.
What are your plans for the future?
Thanks to Innovorder, Makai has not only improved the efficiency of its operations, but has also been able to focus on its future development. With robust digital solutions in place, Sara and Flore are thinking about opening new locations and continuing to attract an increasingly loyal clientele.
For restaurateurs seeking optimization and growth, the Makai example shows that digital innovation, with a trusted partner like Innovorder, can make all the difference. Like Sara and Flore, simplify your operations, improve the customer experience and get ready to ride the wave of success with Innovorder!
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Do you run a fast-food restaurant or want to start up your own? Call in an Innovorder expert and find out how to save time on your order-taking.
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