Opening or taking over a restaurant
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11 best practices for starting a pizza franchise

Chloé Thévenet
February 13, 2025
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Do you dream of entering the restaurant business and starting a pizza franchise? Such an entrepreneurial project is an exciting opportunity to combine your passion for Italian gastronomy with business. But be careful: your success depends on implementing a solid, well-thought-out strategy. Here are 11 best practices to follow to successfully launch your pizza franchise. 

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1. Choosing the right franchise

Choosing a franchise is one of the most important decisions you'll ever make. Before opting for a particular network, find out about the brands available, their reputation, their business model and the support offered to franchisees. Brands such as DOMINO'S PIZZA, TUTTI PIZZA, PIZZA COSY, FIVE PIZZA ORIGINAL, PIZZA DE NICO, ITALIAN QUEEN and DEL ARTE are among the industry leaders, each offering a unique concept with a well-established customer base. Choose a brand that matches your values and offers a solid concept with a well-established customer base. The opinions of current franchisees are also a valuable source of information, providing you with concrete feedback.

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2. Conduct market research

An in-depth study of your local market is essential. The aim of this study is threefold: to identify the competition, analyze consumer trends and assess the demand for pizzas in the region. A good understanding of your target market will enable you to adapt your offer and optimize your chances of success. You'll also need to keep an eye on developments in the sector. For example, are you seeing a growing interest in organic pizzas or gluten-free options? 

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3. Plan a realistic budget to get started with a pizza franchise

Starting a pizza franchise requires a substantial initial investment. Take the time to draw up a realistic budget that includes : 

  • franchise entry fees,
  • furnishing and equipment costs (kitchen and dining room),
  • salaries,
  • initial stocks,
  • annual or monthly fees,
  • marketing and advertising costs,
  • insurance and licenses,
  • a margin for unforeseen events.

Make sure you have access to the financing you need. For this, don't hesitate to consult financial advisors or explore solutions such as bank loans or private investors.

👉 To find out more : Everything you need to know about the budget to launch your restaurant 

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4. Find the ideal location

As with a traditional restaurant, the location of your franchise is crucial. Choose a location in a high-traffic area, with good visibility and easy access. Analyze consumer habits in the area in question, and make sure there's no saturation in terms of similar offerings. You should also ask about parking, proximity to public transport and opening hours.

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5. Take the training offered by the franchise

Most franchises offer comprehensive training for new franchisees. This is the perfect opportunity to learn the processes, quality standards and management techniques specific to the brand. This training is essential to ensure efficient operation in line with franchise expectations. To ensure that as many people as possible benefit from it, remember to document important information and pass it on to your team.

Pizzas in a restaurant

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6. Build a competent team

While not solely responsible for the success of your pizza franchise, your team nevertheless plays a major role. From the outset of your entrepreneurial adventure, take care to recruit motivated employees who are trained in the restaurant business. Invest in their ongoing training to maintain a high level of customer service and consistent product quality. Finally, creating a positive working environment will boost motivation and reduce turnover, a frequent problem in the foodservice sector.

👉 To find out more : 7 best practices for training new catering recruits

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7. Rely on effective communication to successfully launch your pizza franchise

Communication is essential to attracting customers and building loyalty. Today, more than ever, this involves a strong online presence through an attractive website and active social networks. Launch local marketing campaigns, such as promotions, partnerships or local events, to spread the word about your franchise. Don't forget to ask for and post customer reviews to reinforce your credibility.

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8. Respect quality standards

No matter how good your customer service is, if the pizzas aren't up to scratch, not many diners will cross the threshold and return. As you can see, flavour and presentation are your best assets. That's why it's important to scrupulously respect the recipes , preparation techniques and hygiene procedures imposed by the franchise. Customer satisfaction must always be your top priority. 

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9. Track your performance

The success of your pizza franchise also depends on your ability to regularly measure your performance using key indicators (sales, customer satisfaction, operating costs, etc.). To do this, identify areas for improvement and take corrective action. Proactive management will help you stay competitive. Use management and analysis tools to simplify monitoring and identify opportunities for growth.

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10. Cultivate a solid relationship with the franchisor

The success of your pizza franchise also depends on a harmonious collaboration with your franchisor. Maintaining open communication, respecting guidelines and taking part in meetings or training sessions organized by the brand will foster a good franchisee/franchisor relationship and enable you to take advantage of the support and resources made available. Finally, don't hesitate to share your feedback to contribute to the overall improvement of the network.

👉 Also read : Franchisor and franchisee: how to develop a good relationship? 

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11. Stand out with exceptional customer service

Quality customer service can make all the difference. The more customers feel welcomed and appreciated, the more likely they are to come back and talk about it to others and on social networks or review platforms. Complaints from unhappy diners need to be dealt with as quickly as possible, and satisfied customers need to be rewarded through reward programs or exclusive promotions, in order to build loyalty.  

It's an ambitious and exciting challenge, and one that requires a solid foundation! By applying these 11 best practices, you'll have every chance of successfully launching your pizza franchise. 

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Are you opening a pizzeria or pizza franchise and looking for a partner to help you digitalize your business? Innovorder is the only player in France to offer a complete ecosystem: order-taking, checkout, preparation, delivery and management!

👉 Discover our offer for pizzerias

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