01. The context
Definition of the need
Convivio is the leading independent family-owned restaurant group in the western third of France. The group is recognized for its ability to adapt to customer requirements and for the strong reactivity of its field teams. For more than 35 years, the values are defended with pride, in the plate but also in the relations woven with all its stakeholders.
Today, it is developing around authentic and responsible values, such as cooking, proximity and conviviality. One of its particularities is its ambition to develop a spirit of partnership with its customers.
Faced with increased competition in this catering sectorIn response to increasing competition in the catering sector, the company opted for an innovative offer to renew its contract with a secondary school in Yvelines. This vision has been realized with the opening of a 3.0 cafeteria built on a global solution including payment, order terminalclick and collect, and smartphone payment.
02. Their main issue
Strategic dimension
Find collaborators and partners who are actors of this digital transformation
The group is constantly looking for HR resources to develop its offer and remain at the forefront of innovation. Convivio encourages its employees to constantly evolve by offering them internal training to participate in the company's performance.
If Convivio relies on the satisfaction of its employees to develop, it also seeks to satisfy its customers by integrating a high degree of digital in its offer. Such a system relies on tools that guarantee a close relationship. In this context, Innovorder has emerged as a valuable partner for the digital transformation of catering outlets.
03. Give priority to the human dimension
Thinking about digital transformation
Convivio and Innovorder agree on theimportance of the human element in their professional relationship. Both wish to develop a spirit of partnership by making trust the pillar of this collaboration.
To develop a customized solution with high added value for Convivio, Innovorder relies on theagility of its teams. It designs digital solutions with great adaptability, which is made possible by their attentiveness, their proximity and their responsiveness.
"Innovorder is a global solution that meets the multiple and specific expectations of its customers, and which, I believe, knows how to challenge itself to evolve its solutions" - Hugues Maeyaert, General Manager of Convivio's On-site & Event Catering.
What were the issues and challenges of Convivio?
Convivio had to face a technical challenge. The school in Yvelines was equipped with an accounting software to which Convivio had to adapt to avoid double entries. The desired system, including ordering terminals for the guests and production monitoring tools in the kitchen, required a front office/back office package that could be coupled with the school's technical catalog.
Why did you choose Innovorder?
For Convivio, Innovorder's global offer was a differentiating factor in the tender. Its modularity, customization and speed of deployment were key factors that were highly appreciated.
But it is especiallyInnovorder's ability to counter the solutions developed by historical software editors that seduced Convivio. Indeed, the groups of catering groups feel more and more "trapped" by the major cash register players. That's why they like the ability of growing startups to renew themselves!
Proof of Convivio's satisfaction: the group continues to call on Innovorder for its tenders, especially when it is considering an innovative digital offering.
"We are now satisfied with the solution we have developed, not only in terms of responsiveness but also in terms of support" - Hugues Maeyaert, Managing Director of Convivio's On-site & Event Catering.
