Make booking easy and convenient for your customers with complete restaurant reservation software. Improve your service and increase your bookings today with the best restaurant reservation software.
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The importance of reservation software in the foodservice industryÂ
The right reservation software can save restaurateurs time and money. Discover the benefits:Â
Improving customer service
Reservation software makes it easy to book a table online at any time, day or night, with an immediate response. Some software packages offer options that enable customers to enjoypersonalized experiences, designed to take account of their wishes and expectations. Food preferences, a seating plan to choose your table in the dining room or on the terrace, a virtual queue to estimate waiting time, a customer history file... Everything is done to personalize the experience as much as possible to satisfy your customers and build loyalty.Â
Optimizing operations
Reservation software enables restaurateurs to manage their capacity more effectively, avoiding overbooking and optimizing the use of available space. Reservation software gives staffreal-time access to information on reservations, cancellations and customer preferences. This guarantees smooth service and improved organization.
What's more, most of the reservation software you'll find on the market can be integrated with your digital tools used in the restaurant, such as POS software and inventory management systems, simplifying overall operations.
Efficient reservations management
Reservation software automates the booking management process, reducing the risk of human error and ensuring better organization in the venue. Thanks to comprehensive reservation software, all reservations made via the various channels (mobile app, social networks, telephone, website, from the Google My Business file...) are centralized in the same place for fast, simplified management.
And withautomatic notifications sent by SMS or e-mail, customers receive automatic reminders of their reservation, considerably reducing the number of no-shows.
👉 To find out more: Everything you need to know about booking your restaurant online
Selection criteria for restaurant reservation software
Here's how to choose the right reservation software for your restaurant:Â
- Ease of use: Opt for reservation software with a customizable interface that reflects your restaurant's image. An intuitive platform makes it easy to learn, both for your customers who book online and for your staff who manage reservations, and will reduce the risk of errors.
- Sending automatic notifications: Automatic reminder functions by e-mail or SMS are important for reducing the risk of no-shows. Reminders can also include useful information, such as opening hours or directions to the restaurant.
- Integrations with your tools: Your reservation software must be able to integrate with your website and your cash register software. Check compatibility and integration with your tools, and if you have a choice, opt for an omnichannel solution.
- Customer preference management : Choose software that allows customers to specify specific requests, such as a table by the window, a food preference or an allergy.Â
- Cost: Evaluate the total cost of the software, including installation fees, monthly fees, and other associated costs. Compare the various options to find the one that offers the best value for your specific needs.
- Responsive customer support: Preferably, choose a supplier you trust, available and responsive to answer all your questions, train your staff or quickly resolve your problems (contact by phone, e-mail, live chat, etc.).Â
- Performance analysis: Choose software that offers analysis tools and statistics to assess restaurant performance, track booking trends, and identify peak periods.
👉 Further information: Key performance indicators for the foodservice industryÂ
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Selection of the best restaurant reservation software
Choosing the right reservations software is crucial for your restaurant! Follow our guide to make the best choice among the 6 best reservation management software packages.
ZenchefOS
From online reservations to digital menu display, review collection and cash register integration, ZenchefOS is a complete turnkey reservation software for restaurateurs. The ZenchefOS reservation module can be integrated directly into your restaurant's website, or via a mobile application dedicated to taking reservations.
The Fork Manager
The Fork Manager is one of the key players in online reservations, designed and enhanced with and for restaurants in mind. This restaurant management software enables you to centralize all your reservations (telephone, e-mail, online or even by passing customers), manage them from a single location and consult them in real time. Not convinced? You can try The Fork Manager free of charge and with no obligation.Â
The "Basic" package costs €29/month and provides access to basic reservation management functions. For more options (personalized booking module, automatic reminders, credit card imprint or prepayment, virtual seating plan, etc.), offers are €59 for the "Pro" rate and €139 for the "Pro+" rate.Â
Overfull
Overfull is a reservation software created in 2008 by a Bordeaux-based company specializing in the development of software for restaurants.Â
Overfull stands out from the crowd thanks to their restaurant CRM, which is compatible and adaptable with the reservation software, enabling restaurateurs to broaden their scope of action before, during and after the reservation. Today, over 1,500 restaurateurs place their trust in Overfull.
In terms of cost, the Premium price with CRM included is €105/month. For additional options and the Titanium and Platinum versions, prices are higher.Â
Table Manager
Tablemanager is a complete online real-time reservation software that is experiencing strong growth in the Belgian and Luxembourg markets. This system allows you to manage your reservations, configure the application to optimize your daily tasks, and boost your revenues through personalized marketing.Â
The "Starter" offer is €99/month for the software with basic tools, and €145/month for "Pro Stop no-show" with bank imprint, no-show history and e-mail confirmation of bookings.
Reserve With Google
Reserve With Google is a feature that allows Google users to book directly from your restaurant's Google My Business listing . This offers a smoother customer experience by eliminating the need to go through the website or app to make the reservation. With Reserve With Google, the rate depends on the partner.Â
Guestonline
Guestonline's reservation software makes booking a responsible act of solidarity. Thanks to the restaurateurs who are committed to Guestonline (including Paul Bocuse, Glenn Viel, SĂ©bastien Bras, Hugo Roellinger...), Guestonline finances projects to promote sustainable eating through education. Each meal reserved online earns €0.10 for an association chosen by the restaurateur. In this way, you can help an association that fights food insecurity, or helps disadvantaged children gain access to education, or an association that teaches children to eat well. Guestonline has adapted its model in line with its values, so that online reservations are a source of meaning and commitment.Â
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