The checkout stage represents an average of ten minutes in the customer journey. That's a lot of time, especially during the big rushes when customers are in a hurry to leave and for the waiter who has to continue his service. So when the time comes to cash a group of 10 people, wishing to pay the bill separately, and with different means of payment... It can quickly turn into a nightmare!
Letting customers choose how they want to pay their bills
This is not the most efficient choice, depending on the groups, habits, occasions, the settlement can easily take a long time.
1. One customer pays for all
This is the classic method, where one of the customers pays the bill with the payment method of his choice. Afterwards, he arranges with his friends to get a refund.
Once the customer has paid the overall bill, he or she arranges with others to be reimbursed using a mobile friend-to-friend reimbursement app, such as Lydia or Tricount. This method is convenient and quick, and saves the wait staff from wasting too much time dividing up the bill.
2. Each customer pays his share
The evolution of payment methods in restaurants, and particularly digitalization, have favored this new habit: paying only for what you have consumed.
If this option is simple for groups that do not share, it is more complicated to divide when you have to share the payment of the bottle or the tray of French fries... Moreover, the server has to check and do the sharing himself to avoid mistakes, which is a real waste of time.
👇 Want to find a solution to this time-consuming task? We'll give you all our solutions right after!
3. Equal sharing of the bill and choice of amount
This is the optimal solution for small groups of 3 to 4 people: divide into equal parts. The customers have taken appetizers to share, a bottle of wine and a dish: it is then obvious for them to share equally.
The last possibility: a customer is invited but absolutely wants to participate for a smaller part of the bill. In this way, the sharing does not force the customer to pay the amount he wants.
Equip yourself with adapted payment solutions
Discover all the solutions to quickly pay and share the bill. Thanks to digital innovations available to all restaurants, checkout is fast, smooth and optimized.
Option 1: QR code and payment at the table
The QR code has imposed itself everywhere in France, in the bus, the stores, the hospitals... And the restaurants have not escaped! The QR code is a type of two-dimensional barcode that contains encoded data. After being scanned, the QR code can generate a link that redirects to your restaurant's website, menu or order. To access this information, the customer must use the camera or a QR code application from their smartphone.
What are the advantages of the restaurant QR code?
- For customers: they pay quickly for their order, independently and without leaving the table. They have access to the details of their order, in full transparency. With the payment via QR code, thecustomer experience is pleasant and fluid.
- For the waiters: it's a considerable time saving since it's the customers who pay for their order independently. Via the QR code, they can divide the bill themselves by indicating the amount they want to pay. The waiters can focus on the essential: the service!
- For the restaurant manager: the QR code in the restaurant reduces the risk of error when taking orders and cashing out. It avoids headaches and unnecessary waste of time!
👉 To go further: why adopt the QR code in your restaurant?
Option 2: the cash register
When customers pay the bill directly at the counter, the cash register saves you time when paying and sharing the bill:
- intuitive, fast and tactile cash register software,
- the cash register automatically detects the formulas,
- Quick checkout: on the screen, select the items to be collected, the amount is displayed and the customer can pay his share quickly, with the payment method he wants,
- cash register compliant with the NF525 regulation.
Generally speaking, Innovorder wants to meet the challenge of bill payment and sharing through omnichannel payment. The aim is to offer customers as many channels as possible for settling their bill, in order to streamline payment and bill-sharing, particularly at the time of large rushes.
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Option 3 : e-booking
Smart digital solutions are available to all restaurants (fast food, take-out, traditional and collective) to reserve a table and pay in advance. With these apps, restaurants can optimize every step of the customer experience with the following benefits:
- geolocation of the restaurant,
- online reservation,
- order online,
- customer feedback,
- access to the loyalty program,
- online payment.
Among these applications are PayMyTable, Barnaby and LyfPay.
Did you know that digital solutions can encourage customers to tip more? It's not us, but the figures that say so! According to a CSA study, the French are more inclined to tip in a dematerialized way via digital applications.
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Do you want to digitalize your restaurant's customer journey to increase productivity?
Contact an Innovorder consultant and ask for a free expertise!
