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Why is adopting a touch screen cash register crucial for your restaurant?

Chloé Thévenet
January 13, 2025
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The cash register is the heart of your fast-food operation. It influences not only sales management, but also the overall efficiency of your teams, the customer experience and your profitability. Choosing between a traditional and a touch cash register is a strategic decision that will have a lasting impact on your day-to-day business! Let's discover the features, advantages and disadvantages of each option to help you make the best decision.

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Understanding the different types of cash registers

The traditional cash register 

The classic model, often associated with the image of the first shops, is based on a simple mechanical device. It generally consists of a numeric keypad, a cash drawer and a printer.

The touch-sensitive cash register

More modern, the touch-sensitive cash register is a computerized system equipped with an interactive screen. It goes far beyond sales recording, integrating tools for inventory management, reporting and even loyalty programs.

With an intelligent cash register system, restaurateurs can gather information on sales trends, peak times and best-selling products, helping them to make informed decisions based on this data. 

Traditional vs. touch-sensitive checkout

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Comparing fast-food performance

What are the advantages of a touch-sensitive cash register over a traditional cash register? This question is often asked by fast-food operators who are hesitating between modernizing their equipment or continuing with a more traditional solution. Here's a comparison of the main parameters of these two cash register systems in a fast-food context:

Speed and efficiency

A traditional cash register may be sufficient to manage a low volume of transactions. However, it quickly reaches its limits when faced with complex orders or a large flow of customers. Order processing takes longer, which can slow down the whole operation, especially during rushes.

The touch-sensitive cash register, meanwhile, enables rapid processing of multiple orders, synchronizes all systems (order terminals, coin acceptors, etc.) and accepts modern payments such as those via IO Pay.

Order management and inventory tracking

Traditional cash registers often require manual follow-up, a potential source of errors. For example, a forgotten order in the kitchen can easily go unnoticed. What's more, order and stock management remains very limited, with few or no warning systems to signal out-of-stock situations.

For its part, the touch terminal updates stock levels in real time, and can even trigger automatic replenishments. This reduces the risk of stock-outs and contributes to improved customer satisfaction. Advanced tools can analyze consumer trends to better anticipate needs and optimize future orders. By simplifying these processes, the touch terminal enables staff to concentrate more on customer service.

👉 Going further: 6 best practices for perfect cash register management

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Costs and profitability of cash register systems

Initial cost and purchase options

Is a touch register more expensive than a traditional cash register? This question is often asked by fast food operators. While the initial investment is higher, the benefits in terms of productivity, automation and customer experience quickly make up for the difference.

While the initial cost of a traditional cash register may seem attractive, it can quickly become obsolete in a fast-growing fast-food business. A touch register, on the other hand, although requiring a higher initial investment, quickly pays for itself through time savings and improved management.

Scalability

Limited to predefined functions, traditional cash registers offer little scope for adapting to changes in your business. The absence of upgrades or extensions leads to rapid obsolescence.

Conversely, a touch terminal is designed to keep pace with the evolution of your fast-food business. With regular software updates and the ability to integrate other tools (such as order kiosks, printers, scanners), it guarantees long-term durability.

Long-term profitability

While a traditional cash register may be well suited to smaller structures, a touchscreen cash register improves profitability thanks to better inventory management, optimized customer service and effective loyalty tools.

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Impact on customer experience

Fast service

With a traditional checkout, queues get longer during busy periods, slowing down service.

Touch-screen cash registers, on the other hand, streamline checkouts, reduce queues and improve the customer experience.

👉 To find out more: How can you speed up checkout at your fast-food restaurant?

Payment options and perceived modernity

Traditional cash registers are limited to conventional payments, which can frustrate some customers.

On the other hand, touch tills accept all payment methods, such as luncheon vouchers, contactless or IO Pay.

Loyalty programs

Traditional cash registers offer few options for tracking and managing customer loyalty.

Tactile checkouts easily integrate loyalty programs and analyze purchasing behavior to personalize the offer. 

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Practical tips for choosing the right POS system

  • Assess your operational needs: How many transactions do you process per day? Do you need precise inventory tracking?
  • Set a realistic budget: Take into account the initial investment and the long-term benefits.
  • Test the options: Some providers, like Innovorder, offer free demonstrations. Take advantage of them to see what best suits your business!

In all cases, make sure your cash register software complies with regulations by obtaining NF525 certification(Source: francenum.gouv.fr).

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Opting for a cash register that is not adapted to your activity is a sure-fire way to make trouble!

Let an expert help you equip your establishment with the cash register software best suited to your needs.

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Christophe Peinoche
Christophe Peinoche
Catering expert
"With 20 years' experience working for some of the world's largest foodservice groups, I'm helping the sector with its digital transformation through innovative digital solutions."
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Romain Vardon
Romain Vardon
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"With solid experience in developing key accounts, I'm supporting the digital transformation of the foodservice sector by proposing innovative digital solutions to optimize operations."
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Caroline Motamedi
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"After several years' experience in a major foodservice group, I support key accounts in optimizing their operations and digital transformation."
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